Guarantees/Technical Service

You can buy any watch with confidence from Joyas Ag23 as we are the authorised stockist for the brands we sell. All watches sold include an offical stamped two years guarantee which complies with all current security regulations.

If you have a question or a problem, please call us or whatsapp on +34 640 147 726 or email us at, where we will be pleased to help you in any way we can. 

Free adjustments

Watches fitted with metal bracelets often need adjusting to get the perfect fit. If you specify your wrist/the recipient´s wrist measurement, we will adjust the watch bracelet before sending the watch to you, free or charge.

For it, you can measure your wrist/the recipient´s wrist with a piece of string which you can measure against a ruler. You should allow about half a centimetre (1/4 inch) of slack to prevent it being too tight on arrival.

Then, at the description of the watch which you want to buy, select one of the measurements that we propose (at the part of "Free watch bracelet adjustements"). Any surpus link will be included.

In the event that you need extra links, please contact us and we will inform you of any possible days and/or any extra charges.

Various tools exist on the market which allow you to perfom a bracelet adjustment yourself. We DO NOT recommend this procedure. Watches which have been improperly adjusted will not be eligible for refund in accordance with our refund policy.


Each brand has a manual for each watch. They can be found on the following websites: