DELIVERY TIMES

We know your delivery is important to you, so we want to get it to you as quickly as possible. With this in mind we rely on the reliable delivery and distribution network of GLS.

All orders will be delivered from Monday to Friday, except for local and national holidays.

You will receive an email/SMS from the courier prior to your delivery with information regarding the date and approximate time the Courier will arrive. If you are not at home on the day of the delivery, you will be notified of the new delivery date. If, after several unsuccessful attempts, GLS will offer you the option of collecting your package from one of their GLS parcel shops.   

Joyas Ag23 cannot be held responsible for delays due to the inclement weather, or any delay caused by the courier. In the unlikely event of a problema occuring, please contact us and we will try to resolve it as quickly as possible.

Please, note that during times of high workload e.g. Sales, Christmas, etc, the delivery timeframe may be longer than normal.  

Peninsular Spain (Mainland Spain)

In the description of each item the delivery time is indicated, usually 24/48 hours from the receipt of your order, but with some items there is a longer delivery time

Items with a 24/48 hours delivery time, the following must be considered:

-Orders placed before 14:30 (2pm):

Monday-Thursday will be delivered the following day.

-Orders placed before 14:30 (2pm) on Friday will be delivered the following Monday.

-Orders placed after 14:30 (2pm) on Friday will be delivered the following Tuesday.

The Balearic Islands (Spain)

For ítems described with a 24/48 delivery time for Mainland Spain, delivery to the Balearic Islands will be 48/72.

For ítems described with the longer delivery time for Mainland Spain, the delivery time to the Balearic Islands will be 1/2 more days.

Portugal

For ítems described with a 24/48 delivery time for Mainland Spain, delivey to Portugal will be 8/10 days.

For ítems described with the longer delivery for Mainland Spain, the delivery time to Portugal will be the same.  

The Canary Islands, Ceuta, Melilla, Andorra, Gibraltar

We do not deliver to these destinations at present. 

Shipping to EU countries

For ítems described with a 24/48 delivery time for Mainland Spain, delivey to EU countries will be 3/6 days, depending on the country.

For ítems described with the longer delivery time for Mainland Spain, the delivery time to EU countries will be 3/6 more days.

Shipping to non EU countries 

At present, we don´t ship to countries outside the EU.

THE TRANSPORTATION OF YOUR PACKAGE

All of our orders are shipped with the appropriate packaging free of charge. The type of packaging used dependes upon the ítem or the brand of the ítem that is being shipped.

Please note: it is the resposibility of the recipient to check the order at the time of delivery to ensure there is no damage. If you are concerned that the package may have been opened, or is damaged, you may refuse to accept the package.

SHIPPING COSTS

Shipping costs are calculated automatically depending on the ítem and the destination.

Mainland Spain

-Free shipping for orders of 55€ or more.

-For orders of less than 55€, the delivery cost is 3,75€.

The Balearic Islands (Spain)

-Free shipping for orders of 150€ or more.

-For orders of less than 150€, the delivery cost is 8,95€.

Portugal

-Free shipping for orders of 120€ or more.

-For orders of less than 150€, the delivery cost is 5,95€.

EU countries

1.-Germany, France, Austria, Belgium, United Kingdom, Italy, Luxembourg, The Netherlands, Czech Republic, Denmark, Poland, Slovenia and Slovakia:

-Free shipping for orders of 150€ or more.

-For orders of less than 150€, the delivery cost is 8,95€.

2.-Bulgaria, Estonian, Finland, Croatia, Hungary, Ireland, Lithuania, Latvia, Romania and Sweden:

-Free shipping for orders of 300€ or more.

-For orders of less than 400€, the delivery cost is 19,90€.

3.-Cyprus, Greece and Malta:

-Free shipping for orders of 400€ or more.

-For orders of less than 400€, the delivery cost is 33€.